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Torvexx

Contact

Talk to the peoplewho run the machine.

Email is the quickest way in: a reply reaches you within 24 hours. Phone lines are open Monday to Friday, 9 am – 6 pm Mountain Time.

Write to the team

Sending opens your email app with the message pre-filled, addressed to our team.

Questions merchants ask first.

01What does it cost?

Standard is 8.9% + €0.40 per transaction, with a 10% rolling reserve and no setup fee. Professional and Enterprise rates are agreed with you, based on your volume.

02When do I receive my money?

The next day, on every plan. Each payout comes with an itemized statement listing the payments, fees and refunds it includes.

03Where can my customers pay from?

From 45+ countries, in 135+ currencies, using 20+ payment methods — cards and local methods. They pay in their currency; you are paid out in yours.

04How do I integrate?

With SDKs for JavaScript, Python, PHP and Ruby, the REST API and webhooks, or one of 25+ platform integrations, Shopify and WooCommerce among them. Payment links need no code at all.

05Is there a minimum contract?

No. There is no fixed term, and you can close your account as set out in the Terms of Service.

06Who actually holds the funds?

Regulated third-party payment providers and acquiring partners process the payments, hold the funds and settle them. Torvexx provides the platform you work with and is not a bank.

07What happens when a customer disputes a payment?

You are notified, the deadline is shown in your dashboard and you can submit evidence there. The card scheme and issuing bank make the final decision.