Terms of Service

The rules for using the Torvexx website and platform, written as plainly as a legal page allows.

1. These terms

These Terms of Service are an agreement between you and TORVEXX LLC (“Torvexx”, “we”, “us”). They apply when you visit this website, open an account or use the platform. If you use the platform on behalf of a business, you confirm that you are authorized to accept these terms for that business.

If you do not agree with these terms, please do not use the platform.

2. The service

Torvexx is a software platform that lets businesses accept online payments in multiple currencies. It includes a hosted and embedded checkout, payment links, fraud screening, tax calculation, reporting, dispute handling, payouts and a built-in CRM, and can be reached through plugins, a REST API, SDKs and webhooks.

Payment processing, the holding of funds and settlement are carried out by regulated third-party payment providers and acquiring partners. Torvexx is not a bank and does not itself hold customer funds. Your use of the payment services may also be subject to the terms of those providers, which we will make available to you when they apply.

3. Your account

To open an account you must give accurate and complete information about yourself and your business, and keep it up to date. We, or the payment providers we work with, may ask for documents to verify your identity, your business, its beneficial owners and what you sell, and may decline or suspend an account where that verification cannot be completed.

You are responsible for keeping your login details and API keys confidential and for everything done with them. Tell us immediately if you believe they have been compromised.

4. Fees, reserve and payouts

On the Standard plan the fee is 8.9% + €0.40 per transaction, and a 10% rolling reserve applies. On the Professional and Enterprise plans, the fees and any reserve are those agreed with you in writing. There is no setup fee.

Fees are deducted from the amounts processed for you before payout. A rolling reserve is a portion of processed amounts held back for a period to cover refunds, chargebacks and similar liabilities, and then released.

Payouts are initiated on the next day under normal conditions. A payout may be delayed or withheld where a transaction is under review, where required by a payment provider or by law, or where your account is in breach of these terms.

5. Your responsibilities

You agree to:

• sell only goods and services that you are legally allowed to sell and that you describe honestly to your customers;
• remain the seller of your goods and services to your customers, and handle their delivery and customer service;
• follow the Acceptable Use Policy, which forms part of these terms;
• give your customers clear terms of sale, including refund, cancellation and delivery terms, and your contact details;
• comply with the laws that apply to your business, including those on consumer protection, data protection and tax, and with card scheme rules;
• integrate the platform as described in the documentation, not store full card data, and not interfere with the platform’s security.

6. Refunds, disputes and chargebacks

You are responsible for refunds owed to your customers and for chargebacks raised against your transactions, together with any related fees charged by card schemes or payment providers. The platform helps you manage and respond to disputes, but it does not guarantee their outcome, which is decided by the card scheme and the issuing bank. Amounts owed for refunds and chargebacks may be deducted from your balance, your reserve or future payouts.

7. Taxes

The platform calculates VAT, GST and sales tax on your transactions based on the information available to it. You remain responsible for confirming that the tax treatment is correct for your business, and for registering, reporting and paying your taxes unless we have agreed otherwise in writing.

8. Customer data and CRM

Information about your customers that you keep in the CRM remains yours. You are responsible for having a lawful basis to store it and to contact your customers, and for informing them as required by law. Our handling of personal data is described in the Privacy Policy.

9. Intellectual property

The platform, its software, documentation and this website belong to TORVEXX LLC or its licensors. We grant you a limited, non-exclusive, non-transferable right to use them for your own business while your account is open. You keep all rights in your own content and data.

10. Term, suspension and closing your account

There is no minimum term. You may close your account at any time by writing to contact@torvexx.com. We may suspend or close an account that breaches these terms, that presents a risk of fraud or loss, or where a payment provider or the law requires it.

Closing an account does not cancel obligations that arose before closure. Fees, refunds and chargebacks relating to earlier transactions remain due, and any reserve is released once the period it covers has passed.

11. Disclaimers

The platform is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties not expressly stated in these terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that the platform will be uninterrupted or free of errors.

12. Limitation of liability

To the fullest extent permitted by law, TORVEXX LLC is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the platform is limited to the fees you paid to us in the three months before the event that gave rise to the claim.

13. Indemnity

You agree to indemnify TORVEXX LLC against claims, fines and losses arising from your products, your breach of these terms, or your violation of law or card scheme rules.

14. Changes to these terms

We may update these terms. The current version is always on this page, with the date it was last changed. If a change is material we will take reasonable steps to let account holders know before it takes effect. Continuing to use the platform after a change takes effect means you accept the updated terms.

15. Governing law and courts

These terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law rules. Any dispute arising from these terms or from the platform is to be brought exclusively before the state or federal courts located in Colorado, and you and we consent to the jurisdiction of those courts.